Consumers are left to fend for themselves at their respective service providers. It is because the current telecom policy does not have a provision to address individual consumer complaints. “TRAI act will be amended and the regulator will be given powers to create this ombudsman,” the secretary added.
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Consumers are left to fend for themselves at their respective service providers. It is because the current telecom policy does not have a provision to address individual consumer complaints. “TRAI act will be amended and the regulator will be given powers to create this ombudsman,” the secretary added.
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